Geekland USA, Inc. offers a one year standard manufacturer warranty on all products sold on our website.
All goods dispatched from Geekland are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. We sometimes test the items against a local WIFI connection to ensure that the internet connectivity is working as it should Geekland aims to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.
GeekLand can only offer compensation for faulty products that are dirently attributed to manufacturing defects. For issues related to user created defects including breaking of the screens, dropping of the products or breakages you can contact us to send it back for repairs. We will charge you for the shipping and repair costs.
The Geekland warranty means we will repair your faulty (manufacturer defect) item for free and send it back to you. Other compensation is not normally available. If an item is impossible to repair we will credit you instead or provide an alternate option including an exchange.
The warranty period is for 12 months or 365 days from the time the customer receives the item.
Geekland will try and trouble shoot the products remotely. If we are not able to trouble shoot remotely the product(s) should be shipped to our facility in US. The customer shall pay for the shipping charges. Our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, credit or refund). However, for products that are tested and turn out to be in good working condition, Geekland will not accept any responsibility and may charge a restocking value at our own discretion. Functional products will not be reimbursed.
Cost of shipping repaired item back to customer will be paid by Geekland in full.
If a product cannot be repaired: your original shipping fee will be credited in addition to the original product value so you can place a new order for a brand new replacement or a different product.
Below are instances where a customer will not be eligible for returns and/or compensation:
- Unapproved returns or returned products not processed through Geek Land’s RMA procedure.
- Products whose 12-Month warranty period has expired.
- Received returned products that are damaged because of inadequate or insecure packaging.
- Approved product returns through Geek Land’s RMA procedure that are confirmed by our QC engineers to be functioning after testing.
- Broken products are caused by misuse or mishandling.
- Returns of your unwanted, unsold yet functional products.
- Missing accessories such as power adapters etc.
- Products bought by mistake.
The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.
The customer is solely responsible for choosing the right product, including for example:
- The “correct” desired memory capacity
- The “right ” feature or product
- Screen size
We will send you exactly what you have ordered, so please read descriptions before purchasing.
If the customer of a delivery refuses or fails to accept delivery once the item has been shipped out, Geekland accepts no liability and the customer will not be eligible for compensation.